Refund Policy

Return Policy

• Our return policy lasts 15 days from the date of purchase.
  

• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
  

• A receipt or proof of purchase is required for all returns.
  

• Do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

Partial refunds may be granted in the following cases:

• Items not in their original condition, damaged, or missing parts (not due to our error).

Refund Process

• Once we receive and inspect your return, we will send you an email notification regarding approval or rejection.
  

• If approved, your refund will be processed from our side within 24 to 48 hours. The bank or payment provider may take additional time to complete the transfer, which is not included in this timeframe.

Late or Missing Refunds (if applicable)

If you haven’t received your refund:

1. Check your bank account again.
   

2. Contact your credit card company (processing may take time).
   

3. Contact your bank (some processing time is required before posting a refund).
   

4. If you have done all of the above and still haven't received your refund, contact us at sales@pinksaltwall.com.

Sale Items (if applicable)

• Only regular-priced items are eligible for a refund.
  

• Sale items are non-refundable.

Exchanges (if applicable)

• We only replace items if they are defective or damaged.
  

• To request an exchange, email sales@pinksaltwall.com and send your item to:
  
  Pink Salt Wall, 1107 Middle River Road #27, Middle River, MD 21220, United States.

Gifts

• If marked as a gift when purchased and shipped directly to you, you will receive a gift credit once the return is received.
  

• If the item was not marked as a gift, the refund will be issued to the original purchaser.

Shipping for Returns

• Send returns to: Pink Salt Wall, 1107 Middle River Road #27, Middle River, MD 21220, United States.
  

• Return shipping costs are the customer’s responsibility and are non-refundable.
  

• If you receive a refund, the cost of return shipping will be deducted.
  

• For items over $75, consider using a trackable shipping service or purchasing shipping insurance.

For any further assistance, reach out to us at sales@pinksaltwall.com.